Paytics

Privacy Policy

  • Last Updated April 13, 2025

At Paytics ("we", "us", or "our"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our services ("Services"), including our website located at paytics.io and any related applications.

1. Information We Collect

We collect information that you voluntarily provide to us, as well as data collected automatically when you use our Services.

1.1 Personal Information

While using our Services, we may ask you to provide certain personally identifiable information, including but not limited to:

  • Name
  • Email address
  • Billing information
  • Access tokens for Stripe and Google accounts
  • Google Analytics Measurement Protocol API key

1.2 Usage Data

We may collect information on how the Services are accessed and used ("Usage Data"). This may include information such as your computer's IP address, browser type, browser version, pages visited, time and date of your visit, and other diagnostic data.

2. How We Use Your Information

We use the collected data for various purposes:

  • To provide and maintain our Services
  • To notify you about changes to our Services
  • To allow you to participate in interactive features of our Services
  • To provide customer support
  • To gather analysis to improve our Services
  • To monitor the usage of our Services
  • To detect, prevent, and address technical issues
  • To send you marketing and promotional communications

3. Data Storage and Security

We store access tokens and API keys securely in an encrypted format while your account exists. We implement industry-standard security measures, including TLS 1.2 protocol, to protect your data. Our servers are hosted on Microsoft Azure and are physically located in the United States.

4. Data Retention and Deletion

We retain your personal data as long as your account is active. Upon account deletion, all associated data will be permanently erased and cannot be restored. You can request account deletion at any time by contacting us at support@paytics.io.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website. Cookies are files with small amounts of data, which may include an anonymous unique identifier. We use Google Analytics to analyze website traffic, and all tracking data is anonymized. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

6. Disclosure of Data

We do not sell or pass your personal information to any third parties. We may disclose your personal data only under the following circumstances:

  • Legal Requirements: To comply with a legal obligation or in response to valid requests by public authorities.
  • Protection of Rights: To protect and defend the rights or property of Paytics.
  • Preventing Wrongdoing: To prevent or investigate possible wrongdoing in connection with the Services.

7. Third-Party Services

We may employ third-party companies to facilitate our Services, provide the Services on our behalf, or assist us in analyzing how our Services are used. These third parties have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

8. International Data Transfers

Your information, including personal data, may be transferred to and maintained on computers located outside of your state, province, or country where data protection laws may differ. By providing your information, you consent to this transfer.

9. Children's Privacy

Our Services are intended for users aged 13 and older. We do not knowingly collect personal information from anyone under 13. If you are a parent or guardian and believe your child has provided us with personal data, please contact us, and we will take steps to remove that information from our servers.

10. Your Rights

You have the right to access, correct, or delete your personal information held by us. You may also object to or restrict certain types of data processing. To exercise these rights, please contact us at support@paytics.io.

11. Marketing Communications

By providing your email address, you consent to receive marketing emails from us. You can opt-out of these communications at any time by clicking the unsubscribe link in any email or by contacting us directly.

12. Data Breach Procedures

In the event of a data breach, we have protocols in place to promptly notify affected users and the appropriate authorities as required by law. We will take all necessary steps to mitigate the breach and prevent future occurrences.

13. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. Your continued use of the Services after any modifications indicates your acceptance of the new Privacy Policy.

14. Contact Us

If you have any questions about this Privacy Policy, please contact us:

15. Compliance with Laws

We comply with applicable data protection laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada. If you are located in the European Economic Area (EEA), we will process your personal data in accordance with the General Data Protection Regulation (GDPR).

16. Third-Party Links

Our Services may contain links to other sites that are not operated by us. We have no control over the content and practices of these sites and cannot accept responsibility or liability for their respective privacy policies.

17. Security of Data

The security of your data is important to us. We use commercially acceptable means to protect your personal data but cannot guarantee its absolute security. We are constantly improving our security measures by using the latest software, frameworks, and techniques.

18. Data Processing Agreements

If required by applicable law, we will enter into data processing agreements with third-party service providers who process personal data on our behalf, ensuring they comply with data protection standards.

19. Accessibility Compliance

We strive to make our Services accessible to everyone, including individuals with disabilities. We are committed to complying with the Accessibility for Ontarians with Disabilities Act (AODA) and other applicable accessibility laws.

20. Retention of Synced Event Records

We do not store any historical records of synced events older than three months. An automatic cleanup process deletes all records older than three months to minimize data retention.

21. Data Minimization

We collect only the information necessary to provide our Services effectively. We do not collect or process more data than is required for the purposes described in this Privacy Policy.

22. Consent

By using our Services, you consent to the collection and use of your information as outlined in this Privacy Policy. If we make any significant changes, we will notify you and seek your consent where required by law.

23. Governing Law

This Privacy Policy is governed by the laws of Ontario, Canada. Any disputes arising from this Privacy Policy will be resolved through arbitration in Ontario.

24. Language

This Privacy Policy is drafted in English at the express request of the parties. Cette politique de confidentialité est rédigée en anglais à la demande expresse des parties.

By using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.