Terms and Conditions

Welcome to Paytics ("we", "us", or "our"). These Terms and Conditions ("Terms") govern your access to and use of our services, including our website located at paytics.io, and any related applications or software (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our Services.

1. Acceptance of Terms

By creating an account, subscribing to our Services, or otherwise accessing or using any part of our Services, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. These Terms apply to all visitors, users, and others who access or use the Services.

2. Eligibility

Our Services are intended solely for users who are 13 years of age or older. By accessing or using our Services, you represent and warrant that you are at least 13 years old. If you are under the age of majority in your jurisdiction, you must have the permission of a parent or guardian to use our Services.

3. Description of Services

Paytics provides a platform that synchronizes Stripe transactions with Google Analytics 4 via the Google Analytics Measurement Protocol. Our Services enable you to gain insights into your financial transactions by integrating payment data with analytical tools.

3.1 Account Integration

During the onboarding process, you are required to sign in with your Stripe and Google accounts. Additionally, you must provide your Google Analytics Measurement Protocol API key, which will be securely stored in our database in an encrypted format. We store access keys to facilitate communication with both platforms.

3.2 Data Handling

We receive events from Stripe via webhooks and appropriately push them to Google Analytics. We do not store any financial information in our database, except for the Stripe event ID to ensure that events are not duplicated in Google Analytics. We do not read or store any Google Analytics 4 data, except for information necessary during onboarding.

4. Subscription Plans and Payment

Paytics operates on a Software as a Service (SaaS) model, offering two subscription tiers: Basic and Premium. Subscriptions are available on a monthly or yearly basis.

4.1 Fees and Charges

By subscribing to our Services, you agree to pay the applicable subscription fees as displayed on our website at the time of purchase. All fees are exclusive of taxes, levies, or duties imposed by taxing authorities. You are responsible for payment of all such taxes, levies, or duties.

4.2 Billing Information

You must provide accurate and complete billing information, including a valid payment method. By submitting such payment information, you authorize us to charge all subscription fees incurred through your account to any such payment instruments.

4.3 Changes to Fees

We reserve the right to modify our subscription fees at any time upon reasonable notice, which may be provided by updating the fees on our website. Your continued use of the Services after the fee change constitutes your agreement to pay the modified fee amount.

5. Refund Policy

Please refer to our Refund Policy for detailed information regarding refunds. Generally, refunds may be issued under specific circumstances, such as technical issues with the Services that we are unable to resolve.

6. User Account

You are responsible for maintaining the confidentiality of your account and password and for restricting access to your account. You agree to accept responsibility for all activities that occur under your account or password.

6.1 Account Security

We employ industry-standard security measures to protect your personal information. However, you acknowledge that no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6.2 Account Termination

We reserve the right to suspend or terminate your account and access to the Services at our sole discretion, without notice, if we suspect any unauthorized activity or breach of these Terms.

7. User Conduct

You agree to use the Services only for lawful purposes and in accordance with these Terms. You agree not to engage in any activity that could harm or disrupt the Services.

7.1 Prohibited Activities

You shall not:

• Use the Services in any manner that could disable, overburden, or impair the Services.
• Attempt to gain unauthorized access to any part of the Services or its related systems or networks.
• Use any automated means to access the Services for any purpose without our express written permission.
• Reproduce, duplicate, copy, sell, resell, or exploit any portion of the Services without express written permission from us.

8. Intellectual Property Rights

All content included in the Services, such as text, graphics, logos, images, and software, is the property of Paytics or its content suppliers and is protected by intellectual property laws.

8.1 License to Use

We grant you a limited, non-exclusive, non-transferable license to access and use the Services for your personal or internal business purposes in accordance with these Terms.

8.2 Trademarks

The Paytics name and logo are trademarks of Paytics. The Stripe name and logos are trademarks or service marks of Stripe, Inc. or its affiliates in the U.S. and other countries. Google Analytics and its logos are trademarks or service marks of Google LLC. Other names may be trademarks of their respective owners. Nothing in these Terms grants you any right to use any trademark, service mark, logo, or trade name of Paytics or any third party.

9. Privacy Policy

Your use of the Services is also governed by our Privacy Policy, which explains how we collect, use, and disclose your personal information. By using the Services, you consent to our collection and use of personal data as outlined therein.

10. Third-Party Services and Content

Our Services may contain links to third-party websites or services that are not owned or controlled by Paytics. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services.

10.1 Integration with Stripe and Google Analytics

The Services integrate with Stripe and Google Analytics to provide functionality. Your use of these third-party services is subject to their respective terms and policies. We are not responsible for any acts or omissions of these third parties.

11. Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall Paytics, its affiliates, directors, employees, or agents be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

• Your access to or use of or inability to access or use the Services;
• Any conduct or content of any third party on the Services;
• Any content obtained from the Services;
• Unauthorized access, use, or alteration of your transmissions or content.

In no event shall Paytics' total liability to you for all damages exceed the amount you have paid to Paytics in the last six (6) months.

12. Indemnification

You agree to defend, indemnify, and hold harmless Paytics and its affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses arising from:

• Your use of and access to the Services;
• Your violation of any term of these Terms;
• Your violation of any third-party right, including without limitation any intellectual property, property, or privacy right.

13. Termination

We may terminate or suspend your account and bar access to the Services immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever, including without limitation if you breach the Terms.

13.1 Effect of Termination

Upon termination, your right to use the Services will immediately cease. If you wish to terminate your account, you may simply discontinue using the Services or contact us at support@paytics.io to request account deletion.

14. Governing Law

These Terms shall be governed and construed in accordance with the laws of Ontario, Canada, without regard to its conflict of law provisions. You agree that any dispute arising out of or relating to these Terms or your use of the Services will be resolved exclusively in the provincial or federal courts located in Ontario, Canada.

15. Dispute Resolution

In the event of any dispute arising out of or in connection with these Terms, the parties shall first attempt to resolve the dispute amicably by negotiation. If the dispute cannot be resolved through negotiation, it shall be settled by arbitration administered in Ontario, Canada, in accordance with the applicable arbitration rules.

16. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. Changes will become effective upon posting to our website. It is your responsibility to review these Terms periodically. Your continued use of the Services after any such changes constitutes your acceptance of the new Terms.

17. Communications

By creating an account, you agree to subscribe to newsletters, marketing or promotional materials, and other information we may send. However, you may opt-out of receiving any or all of these communications by following the unsubscribe link or instructions provided in any email we send.

18. Contact Information

If you have any questions about these Terms, please contact us:

• Email: support@paytics.io
• Address: 2900 Highway 7, Vaughan, ON L4K 0H8, Canada
• Phone: 123-456-789

19. Miscellaneous

If any provision of these Terms is held to be invalid or unenforceable, such provision will be struck and the remaining provisions will remain in full force and effect.

19.1 Entire Agreement

These Terms, along with our Privacy Policy and Refund Policy, constitute the entire agreement between you and Paytics regarding the use of the Services.

19.2 No Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

20. Accessibility Compliance

We are committed to making our Services accessible to everyone, including individuals with disabilities. We strive to comply with applicable accessibility standards and continuously improve the user experience for all.

21. Data Breach Notification

In the unlikely event of a data breach or security incident, we have protocols in place to notify affected users promptly as required by applicable law. We will take all necessary steps to mitigate the breach and prevent future occurrences.

22. Children's Privacy

Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information.

23. International Users

While Paytics is based in Ontario, Canada, our Services are accessible globally. By choosing to access the Services from any location other than Canada, you accept full responsibility for compliance with all local laws that are applicable. We make no representations that the Services or content are appropriate or available for use in locations outside Canada.

24. Force Majeure

We shall not be liable for any failure to perform our obligations hereunder where such failure results from any cause beyond our reasonable control, including but not limited to mechanical, electronic, or communications failure or degradation.

25. Feedback

We welcome and encourage you to provide feedback, comments, and suggestions for improvements to the Services ("Feedback"). You may submit Feedback by emailing us at support@paytics.io. You acknowledge and agree that all Feedback will become our sole and exclusive property, and you hereby irrevocably assign to us all of your right, title, and interest in and to all Feedback.

26. Electronic Communications

By using our Services, you consent to receive electronic communications from us. These communications may include notices about your account and information concerning or related to the Services. You agree that any notices, agreements, disclosures, or other communications that we send to you electronically will satisfy any legal communication requirements, including that such communications be in writing.

27. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

28. Data Retention and Deletion

We retain your personal data only for as long as necessary to provide the Services and fulfill the transactions you have requested, or for other essential purposes such as complying with our legal obligations. Upon account deletion, all your data will be permanently erased and cannot be restored. You can request account deletion at any time by contacting us at support@paytics.io.

29. Compliance with Laws

You agree to comply with all applicable laws, regulations, and ordinances related to your use of the Services.

30. Severability

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.

31. Assignment

You may not assign or transfer these Terms, by operation of law or otherwise, without our prior written consent. Any attempt by you to assign or transfer these Terms, without such consent, will be null and of no effect. We may assign or transfer these Terms at our sole discretion, without restriction.

32. Language

These Terms and any related documents are drafted in English at the express request of the parties. Les présentes conditions générales et tous les documents s'y rattachant sont rédigés en anglais à la demande expresse des parties.

By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and all of the terms and conditions incorporated herein by reference.