Refund Policy

At Paytics ("we", "us", or "our"), we are committed to providing high-quality services to our customers. This Refund Policy outlines the conditions under which refunds may be granted for our subscription-based services. By subscribing to our services, you agree to this Refund Policy.

1. Overview

Paytics offers two subscription tiers: Basic and Premium, available on a monthly or yearly basis. We strive to ensure that our services meet your expectations. If you are not satisfied with your subscription, please review the following terms regarding refunds.

2. Refund Eligibility

Refunds are considered under the following circumstances:

2.1 14-Day Money-Back Guarantee

If you are not satisfied with our services, you may request a full refund within 14 days of your initial purchase date. This applies only to first-time subscribers and not to subscription renewals or upgrades.

2.2 Technical Issues

If you experience technical issues that prevent you from using our services as intended, and we are unable to resolve them within a reasonable time frame, you may be eligible for a refund. Proof of the issue and cooperation in troubleshooting may be required.

2.3 Duplicate Charges

In the event of accidental duplicate charges due to billing errors, we will refund the duplicate amount upon verification.

3. Non-Refundable Situations

Refunds will not be issued under the following circumstances:

• Change of mind after the 14-day money-back guarantee period has lapsed.
• Failure to use the service or lack of usage.
• Requests made after subscription renewal dates.
• Violation of our Terms and Conditions, resulting in account suspension or termination.
• Services purchased at a discounted rate during promotional periods.

4. How to Request a Refund

To request a refund, please follow these steps:

1. Contact our customer support at support@paytics.io within the eligible time frame.
2. Provide your account details, including your registered email address and the reason for the refund request.
3. Allow up to 7 business days for us to review your request and respond.

5. Refund Processing

If your refund request is approved, we will process the refund to your original method of payment. Refund processing times may vary depending on your financial institution and can take up to 10 business days.

6. Subscription Cancellations

You may cancel your subscription at any time. Cancellation will prevent future billing, but does not automatically entitle you to a refund for the current billing period, except as outlined in this Refund Policy.

6.1 Monthly Subscriptions

If you cancel a monthly subscription, you will retain access to the services until the end of the current billing cycle. No partial refunds will be provided for the remaining days of the billing period.

6.2 Yearly Subscriptions

If you cancel a yearly subscription after the 14-day money-back guarantee period, you will retain access to the services until the end of the subscription term. Refunds for yearly subscriptions will not be issued after the initial 14-day period.

7. Changes to Services and Fees

We reserve the right to modify or discontinue our services, or change our fees at any time. If we make significant changes that adversely affect your use of the services, you may be eligible for a prorated refund at our discretion.

8. Exceptional Circumstances

In certain exceptional cases not covered above, we may consider refund requests on a case-by-case basis. Approval of such refunds is at our sole discretion.

9. Chargebacks and Payment Disputes

Initiating a chargeback or payment dispute without first contacting us may result in the immediate suspension or termination of your account. We encourage you to reach out to our support team to resolve any billing issues.

10. Non-Transferability

Refunds, when issued, are made only to the original purchaser and method of payment. Refund rights are not transferable to other users or accounts.

11. Contact Information

If you have any questions about this Refund Policy or need assistance with a refund, please contact us:

• Email: support@paytics.io

12. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review this policy periodically. Continued use of our services after any changes indicates your acceptance of the modified Refund Policy.

13. Governing Law

This Refund Policy is governed by the laws of Ontario, Canada. Any disputes arising from this policy will be resolved through arbitration in Ontario.

14. Language

This Refund Policy is drafted in English at the express request of the parties. Cette politique de remboursement est rédigée en anglais à la demande expresse des parties.

By subscribing to our services, you acknowledge that you have read, understood, and agree to this Refund Policy.